These are a handful examples of what empathy might sound like. When someone shares about something they’re struggling with, perhaps the most helpful thing you can do is listen, validate, and express compassion.

When people are not able to live authentically, that only exacerbates trauma. I think that, in and of itself, is a form of trauma. Being able to come out and allowing yourself to have that experience can be…

What would have to change to make our workplace feel like a trusting community?

Our very organizational structure prohibits diversity, and that in order to embrace true diversity we have to change our organizations at their core. The aspects of traditional organizational culture (not just in museums) that prohibit diversity include things…

So long as organizations view employees with different needs as sources of friction, and solutions to those needs as examples of unfairness, they will continue to promote and retain employees with the capacity to make their personalities, needs…

Article by Stacey Mann, learning experience designer and interpretive strategist, Saralyn Rosenfield, Director of Learning & Engagement, Delaware Art Museum, and Amelia Wiggins, Manager of Gallery Learning & Interpretation, Delaware Art Museum. Building institutional empathy can strengthen inclusive…