In response to our last post, check out Gretchen Jennings “Can Museums Be Empathetic? Yes” in Museum Commons: https://museumcommons.com/2016/12/can-institutions-empathetic-response.html

The Empathetic Museum. [@empatheticmuseum] (September 18, 2021). “In response to our last post, check out Gretchen Jennings “Can Museums Be Empathetic? Yes” [Table: Empathetic Museum Maturity Model detail]. Instagram. https://www.instagram.com/p/CT-4g5VJTe2/