VISITOR-CENTERED. CIVIC-MINDED. DIVERSE. INCLUSIVE. WELCOMING. RESPONSIVE. PARTICIPATORY.
The qualities of 21st century museums are impossible without an inner core of institutional empathy: the intention of the museum to be, and be perceived as, deeply connected with its community.
The Empathetic Museum represents the collective work of museum professionals who advocate institutional empathy as a transforming force for museums.
We want to spark concrete and actionable growth among colleagues and in organizations. We offer a philosophy and a set of standards and tools that provide practical and iterative steps for resonance and relevance in the 21st century.
Our Workbook for Individual & Institutional Growth
Coming in early 2025.
The Empathetic Museum Maturity Model
A metric for institutional transformation to help organizations move towards a more empathetic future.
Updates &
Highlights
News about our work, our social media archive, and thoughts around empathetic museum practice.
An empathetic museum actively cares for its own staff and for its community.
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